Refund policy
Returns & Satisfaction Guarantee
Why We Offer a Satisfaction Guarantee
We believe deeply in Forte Flex K9 and the results it provides for many dogs. Our goal is to support comfort, mobility, and overall quality of life — and we stand behind our formula with confidence.
That said, no two dogs are exactly the same. Factors such as age, severity of joint or soft tissue issues, prior injuries, and overall health can all influence how a dog responds to natural supplementation. In some cases, a dog may be beyond the point where nutritional support alone can make a meaningful difference.
If that happens, we believe in doing right by you — because your dog’s story matters, and so does your experience with us.
100% Satisfaction Guarantee
If you do not see an improvement in your dog’s comfort or mobility after 45 days of consistent use, you may return the container for a full refund of the purchase price of the product.
To qualify for the satisfaction guarantee:
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Forte Flex K9 must be fed daily for a full 45 days, following the recommended directions on the label
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The guarantee applies to effectiveness and response, not taste preference
(Individual taste preferences vary, and refunds are not issued based on palatability alone)
How to Request a Refund
Before returning your product, please email us at sales@forteflexk9.com to let us know you are requesting a refund because Forte Flex K9 did not provide the desired results for your dog’s specific issue.
When returning the product, please include your full name and order number inside the package so we can properly identify and process your refund without delay.
Once your return has been shipped, we strongly recommend emailing us the tracking information so we can keep an eye out for your package.
Refunds (If Applicable)
Once your returned item is received and verified, we will notify you via email to confirm receipt.
Your refund will then be processed and a credit will be applied to your original method of payment. Processing times may vary depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received your refund yet:
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Please check your bank account again.
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Contact your credit card company, as processing times can vary.
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Contact your bank, as there may be additional processing time before the refund posts.
If you’ve completed these steps and still have not received your refund, please contact us at sales@forteflexk9.com, and we’ll be happy to assist.
Return Shipping
To return your product, please mail it to:
Novo Sano Solutions LLC
PO Box 42108
Austin, TX 78704
United States
Customers are responsible for return shipping costs. Shipping fees are non-refundable, and return shipping costs will not be reimbursed.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Final Notes
Our satisfaction guarantee exists to support honest use, realistic expectations, and trust. We appreciate the opportunity to serve you and your dog and are always here to help guide you in making the best decision for your dog’s health and comfort.
